FAQ

Purchasing

1.how to get price?
Kindly send us the detailing requires about goods you interested by email. we will be glad to send you price and more information prompt.
2.After I send the Inquiry， how long can I get the reply?
You will get the reply (except holidays ) within 6 hours. You also can directly talk to our online service by msn and skype.
3.How about your quality control working?
We have professional team of technicians and QC.the technicians are with 12-15 years experience. They do 25-35 new designs every months.The QC is stirct and test products one by one ,using special device or instruments.
4.How long is the guarantee time?
a. For mobile phone spare parts(lcd flex touch...) We provide 6 months warranty for normal products and 12 months warranty for original & tested products>
b. For mobile phone accessories(battery charger case earphone cable tablet...) We provide 12 months warranty for mobile accessories
5. How to solve the After-sales service? What things need to be offered ?
a. We have a huge team which is in charge of after-sales service.<
b. We offer 24-hour online service to help buyers solving problems.
c. We offer full- package service for those buyers visiting MSAC

Shipment

1. How long will it take to deliver goods?
We will start preparing goods upon receipt of buyers’ payment copy. After receiving your full payment, normally 3-5 days,if urgent 1-2 days. if big quantity,we have further talk.
2.What kind of packaging you offer?
During the packaging process, preventive measures will be taken by us to assure that the goods are in a good condition during storage and delivery.
3.What kind of transportation methods you offer?
We use express delivery like DHL, UPS, FedEx, TNT and EMS, as we enjoy very good discount in these companies. But if buyers provide us accounts of their own, transportation fee paid by such accounts are also welcomed.
For product with large package, we will try to transport by air or by sea!
The different area has different deliver ways, the delivery means are according to client’s request ,so that we can choose the the safety transportation method!
4. How about the insurance during transportation? How to deal with the responsibility?
Buyers should take the full responsibility for shortage of goods if the goods are checked by any custom during transportation. During transportation, if goods are missed because of having been detained by custom in China, all loss thus occurred should be borne by us; if missing or detained of goods are occurred in other country except China, all loss should be borne by buyers.
5. How to deal with Customs clearance case?
If the case appear in our side customs, we'll bear, if the case appear in client side, we will try our best to cooperate with customs to solve the problem(such as offering the clearance document and other things we can do)

Payment Term

1. What payment terms can you accept? How can I do to send the payment for the first time ?
The buyer can send the payment by T/T, Western Union, Money Gram, and Cash. If you are the first time to send the payment, our business representative will help you
2. How to deal with the bank fee of the payment ? Who pay the bank fee ?
If the cost appear for the buyer bank, is charged by buyer; the cost appear in supplier bank, is charged by supplier!

Sample policy

For the first time, we can accept the trial order to test our product quality and our service, then you can build a long-term cooperation with us ! Many samples can be free to send you,the buyer only need to pay shipping fee.